Netflix No Longer Sucks (as much)

So after the double charge a few weeks ago I ended up writing a letter to the corporate Headquarters not expecting to hear anything from them. The plan was to cancel our account on September 25th since the next day we would be automatically charged for the next month. (I didn't want to cancel before we got our money back or in the middle of a month we had already paid for.) As the cancellation date got closer and closer I started to get sad because we REALLY love Netflix except for this last month. Honestly, living paycheck to paycheck sometimes the DVDs are our only way of having a little fun. Every single day when he gets home from work Curt always asks "Did we get any movies?"

We kept going back and forth over if we would really cancel or not... I ended up deciding we would cancel if we didn't hear ANYTHING back from Corporate but we would stay if they apologized (especially if it involved any sort of compensation for their crappy customer service.)

Friday night we came home to a voicemail from corporate regarding my letter. Today after playing phone tag for a while I finally talked to Aleina. She apologized over and over and said that the customer service agents that I dealt with will be going through extra training to learn how to actually do their jobs (okay those weren't her exact words.) She also said she would be giving us 50% off the monthly fee for our troubles. (I was hoping for at least a free month but hey, we'll take it. Actually we do get a free month in a way. We get 50% off whatever plan we are enrolled in on Sept 26 so I just bumped up our upgrade and with the discount we will be getting double the amount of movies we do now for less than what we normally pay for a month.
So for at least another month we are Netflix customers. Oh and Aleina told me to keep her number on file and anytime that if we have any future problems at all to just call her directly.