Netflix Rant

I usually check our banking online just about everyday. This afternoon while I was paying a few bills I noticed that we had been double charged by netflix. I called netflix customer service and was told that I must be confused thinking that they took out money on August 26 (which is the day is usually comes out) but was instead charged today. When I tried to explain AGAIN that they double charged me then I was told that I must not have had enough money in my account when they tried to take it out on the 26th so they took it out yesterday. We had enough money in the account, it is an automated payment set to come out the 26th of every month. The lady would not listen. She is an idiot. I would have asked to talk to a supervisor but by that time I had a hungry toddler trying to grab the phone screaming "my turn! MINE!" and pulling on the cord.

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After getting Lucas a snack I then called my bank. I was told I have to fax or mail in a dispute charge form. I decided to try and call Netflix again.

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The second time I got a man who acknowledged that I had been charged twice yesterday. That the money did not come out on the 26th because the company that does their automatic debit collection was having problems on that day. Even though he could tell I was charged twice he told me I just had to wait for one of the transactions to drop off. When I asked him when that would happen he told me he didn't know. When I told him this wasn't good enough because THEY CHARGED ME TWICE and BOTH CHARGES HAD GONE THROUGH and I no longer have access to MY MONEY he told me he would try and find out further from the company that handles the billing and give me a call right back. I'm not holding my breath. I think he was just trying to get me off the phone because this guy was RUDE man and didn't like that I just didn't want to WAIT and he kept interrupting me when I was talking.

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If I don't get a call back like I am promised and this is not resolved then I am going to be canceling our account with netflix (that we've had for over 3 years.) I also plan to send a written complaint to corporate headquarters no matter what. Oh and after each call to Netflix I get an email asking if I was satisfied with my experience. When I click "NO!" it sends me a page telling me I should feel free to call customer service so they can help me fix my problem. What if Customer sevice is the problem!?! Crappy customer service really ticks me off!