Since last Friday our Internet only works when it wants to (usually a few random hours everyday.) So far we've had 2 crews come out and check it and the problem is somewhere outside. We're supposed to have a 3rd crew come out on Friday. Customer Service has assured us once the problem is fixed (whenever that is) they will credit our account for the time our service was messed up. So if I don't post as often or it takes me FOREVER to respond to your email, now you know why.